ITIL Practitioner Certification

The ITIL Practitioner certification is designed to help IT professionals apply ITIL concepts within their organizations, focusing on practical guidance for implementing ITIL practices in alignment with business goals. It covers areas such as metrics, communication, and organizational change management.

Exam Details:

  • Format: Multiple-choice questions
  • Number of Questions: 40
  • Passing Score: 28 out of 40 (70%)
  • Duration: 135 minutes
  • Open Book: Yes, candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated, but no sticky notes or loose-leaf papers containing additional notes are allowed.

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FQAs

Q1: What type of laptop is required for the online exam?
A: A personal laptop with administrative rights is required.

Q2: Which operating systems are supported for PearsonVUE and PSI exams?
A: Windows 10 or Windows 11 (64-bit) operating systems are supported.

Q3: What hardware requirements must the laptop meet?
A: The laptop must have a working webcam and microphone.

Q4: What should be done regarding antivirus or firewall software before the exam?
A: Antivirus or firewall software must be uninstalled before the exam.

Q5: What is the most important connectivity requirement for the online exam?
A: Good speed internet connectivity is essential.

Q6: What identification is required for the exam?
A: Any one government ID proof, such as a passport, driving license, or PAN card, is required.

Q7: What should a candidate do if there are delays during the exam?
A: Candidates may experience intentional delays to answer some questions and should remain patient during the process.

Q8: How should communication with the examiner be handled during the exam?
A: Candidates must handle communication, including showing their ID and scanning the room when requested by the examiner.

Q9: What application must the candidate install to allow system access?
A: Candidates must install UltraViewer, which will enable remote system access.

Q10: What will happen after UltraViewer is installed?
A: The remote administrator will install additional secret remote applications to manage the exam.

Q11: What should candidates do if the system test blocks UltraViewer?
A: Candidates should not worry if UltraViewer is blocked during the system test, as it is part of the process and will be handled by the remote administrator.

Q12: Where can UltraViewer be downloaded?
A: UltraViewer can be downloaded from the official website (https://www.ultraviewer.net) or by searching for the latest version on Google.