ITIL4 Managing Professional Transition Certification

The ITIL® 4 Managing Professional Transition Module is designed for ITIL v3 professionals aiming to update their credentials to the ITIL 4 framework efficiently. This module consolidates key concepts from ITIL 4 Foundation and the ITIL 4 Managing Professional core modules into a single course and exam.

Eligibility Criteria:

To enroll in this transition module, candidates must meet one of the following prerequisites:

  • Hold the ITIL Expert (v3) certification.
  • Have accumulated a minimum of 17 credits from the ITIL v3 Foundation, Intermediate, and Practitioner modules.

This pathway acknowledges prior learning and facilitates a streamlined transition to the ITIL 4 Managing Professional designation.

Exam Details:

    • Format: Multiple-choice questions
    • Number of Questions: 40
    • Passing Score: 28 out of 40 (70%)
    • Duration: 90 minutes
  • Open Book: No, the exam is closed-book.

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FQAs

Q1: What type of laptop is required for the online exam?
A: A personal laptop with administrative rights is required.

Q2: Which operating systems are supported for PearsonVUE and PSI exams?
A: Windows 10 or Windows 11 (64-bit) operating systems are supported.

Q3: What hardware requirements must the laptop meet?
A: The laptop must have a working webcam and microphone.

Q4: What should be done regarding antivirus or firewall software before the exam?
A: Antivirus or firewall software must be uninstalled before the exam.

Q5: What is the most important connectivity requirement for the online exam?
A: Good speed internet connectivity is essential.

Q6: What identification is required for the exam?
A: Any one government ID proof, such as a passport, driving license, or PAN card, is required.

Q7: What should a candidate do if there are delays during the exam?
A: Candidates may experience intentional delays to answer some questions and should remain patient during the process.

Q8: How should communication with the examiner be handled during the exam?
A: Candidates must handle communication, including showing their ID and scanning the room when requested by the examiner.

Q9: What application must the candidate install to allow system access?
A: Candidates must install UltraViewer, which will enable remote system access.

Q10: What will happen after UltraViewer is installed?
A: The remote administrator will install additional secret remote applications to manage the exam.

Q11: What should candidates do if the system test blocks UltraViewer?
A: Candidates should not worry if UltraViewer is blocked during the system test, as it is part of the process and will be handled by the remote administrator.

Q12: Where can UltraViewer be downloaded?
A: UltraViewer can be downloaded from the official website (https://www.ultraviewer.net) or by searching for the latest version on Google.